Share a mailbox with a teammate
Team Share a mailbox with a teammate Mailbox access is separate from roles. A role says what someone can do in the workspace. Mailbox access says which email accounts they can use. Open Workspace settings → Mailboxes & connections. On the mailbox, open Who can use it. Choose Share with a team member and tick: Send: use this address for outreach and campaigns Read conversations: see replies to emails sent from it The mailboxFew readersTeam activity, metrics and the audit log
Team Team activity, metrics and the audit log Sales managers and administrators find these under Workspace in the sidebar. Team activity A timeline of what the team did. Search it, and filter by rep, event or source. Team metrics Sent vs. replies over time Leaderboard and reply-rate ranking (reps with very few sends are ranked last, so a lucky first email doesn't top the list) Pipeline per rep AI and credit usage Audit log Outreach eFew readers