Handle replies in the Inbox

The Inbox shows replies to emails Reach-book.com sent. Nothing else in your mailbox is read.

Replies are checked every 10 minutes by default. Click Check for replies to check now.

Filters

All, Unread, Assigned to me, Unassigned, Follow-ups and Bounced.

Reply category: Interested, Objection, Out of office, Wrong person, Unsubscribe or Other
Assigned teammate: the teammate needs mailbox access to read the conversation (see Share a mailbox)
Add internal note, with @mentions for teammates
Reminder and Snooze this prospect
Suggest a reply: an AI suggestion you can edit. It's never sent automatically.
Add to do-not-contact

Choosing Unsubscribe as the category and saving stops all outreach to that address.

In Workspace settings → General → Reply sorting, choose:

Off
Suggest: the AI suggests a category and you confirm it
Automatic: confident suggestions are applied for you. Unsubscribe always waits for you.

Reply sorting needs AI writing to be on.

Team inbox shows every conversation you're allowed to read and who is following it up.

Updated on: 04/10/2026

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