> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reach-book.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Handle replies in the Inbox

1. [Inbox and results](/reach-book.com-docs/inbox-and-results)

# Handle replies in the Inbox

The **Inbox** shows replies to emails Reach-book.com sent. Nothing else in your mailbox is read.

Replies are checked every 10 minutes by default. Click **Check for replies** to check now.

## Filters

All, Unread, Assigned to me, Unassigned, Follow-ups and Bounced.

## Working on a reply

* **Reply category**: Interested, Objection, Out of office, Wrong person, Unsubscribe or Other
* **Assigned teammate**: the teammate needs mailbox access to read the conversation (see [Share a mailbox](/reach-book.com-docs/team/share-a-mailbox))
* **Add internal note**, with @mentions for teammates
* **Reminder** and **Snooze this prospect**
* **Suggest a reply**: an AI suggestion you can edit. It's never sent automatically.
* **Add to do-not-contact**

Choosing **Unsubscribe** as the category and saving stops all outreach to that address.

## Sorting replies with AI

In **Workspace settings → General → Reply sorting**, choose:

* **Off**
* **Suggest**: the AI suggests a category and you confirm it
* **Automatic**: confident suggestions are applied for you. Unsubscribe always waits for you.

Reply sorting needs AI writing to be on.

## Team inbox

**Team inbox** shows every conversation you're allowed to read and who is following it up.